TERMS AND CONDITIONS

Welcome to Customized AE (“we,” “us,” or “our”). By accessing or using our website, www.customized.ae , you agree to comply with these Terms and Conditions. Please read them carefully before placing an order or using our services.

• By using this website, you confirm that you are at least 18 years old or have parental/guardian consent.
• These Terms govern all purchases, services, and interactions on our website.
• We reserve the right to modify these Terms at any time. Updates will be effective immediately upon posting.

• Customization: All products are customized according to the specifications provided by the customer. Ensure that all details, including logos, text, and designs, are correct before placing an order.
• Product Availability: Availability of products may vary. In case of unavailability, we will notify you promptly and offer alternatives or a refund.
• Bulk Orders: Discounts for bulk orders apply as per the terms outlined during checkout or agreed upon with our sales team.

• Placing an Order: Orders are considered confirmed only after payment is received in full.
• Order Modifications: Changes to orders can only be made before production begins. Contact us immediately if modifications are needed.
• Cancellations: Orders canceled before production are eligible for a refund. Once production starts, no cancellations are allowed.

• All prices are listed in د.إ (United Arab Emirates Dirham) unless otherwise specified.
• Payment must be made in full via the payment methods provided at checkout.
• We reserve the right to adjust prices due to errors, promotions, or market conditions.

• Delivery Timeline: Standard production timeline is 12 to 14 days and shipment is within 3 to 5 working days. Production timeline depend upon the nature of product, quantity and customization. Urgent deliveries can be arranged based on possibility.
• Shipping Charges: Fees may apply based on location and order size. These will be discussed at the time of order confirmation.
• Delays: We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.

• Customized Products: Due to the personalized nature of our items, returns are not accepted unless the product is defective or does not match the approved design.
• Defective Products: Notify us within 7 days of delivery to request a replacement or refund. Evidence such as photos may be required.
• Refunds will be processed within 15 working days and credited to the original payment method.

• All designs, content, and materials on our website, including logos and templates, are the property of Customized AE and are protected by copyright and trademark laws.
• Customers retain the rights to their logos or branding provided for customization. We will not use these without permission.

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our liability is limited to the amount paid for the product or service in question.

• Ensure that all customization details provided are accurate and do not infringe on third-party rights.
• Review proofs carefully before approving them for production.

• These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes will be resolved under UAE jurisdiction.

Our company operates through multiple global production partners and warehousing facilities to ensure smooth processing and timely fulfillment.

Orders may be produced and/or shipped from any of our worldwide facilities depending on warehouse availability, stock levels, and production requirements. Once an order is approved, the assigned production or shipping location cannot be objected to or changed by the client.

If, due to warehouse availability, an order is shipped from a facility located outside the client's country, it will be treated as an international shipment. In such cases:

• All shipping charges will be borne by the customer.
• Any applicable customs duties, import taxes, or clearance fees will be the sole responsibility of the customer.
• Customers are advised to review their country's customs regulations to avoid unexpected charges or delays.

By placing an order, the client acknowledges and agrees to these terms.